The meeting went great. The paperwork is already being processed.
Black and white. Pinstripe suit. The smile of a man who built the chute himself and put a nice desk over it. The visitor sees a polished office, a firm handshake, maybe a little charm. He does not see the furnace underneath. That is the design. The drawer is open because the drawer is always open. The complaint goes in, the fire does its work, and the man behind the desk asks if there’s anything else he can help with. The best part is the chair he gave the visitor. Leather, comfortable. You sit in it, you feel heard. By the time you realize nothing happened, you’ve already left the building.